Frequently Asked Questions
Everything you need to know about shopping with Mitti Box.
What is the typical delivery timeframe for an order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping usually takes between 5 to 7 business days to arrive.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and accompanied by proof of purchase to be eligible for a full refund.
Which payment methods do you accept?
Mitti Box accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
Yes, we prioritize quality and ethics. We work closely with our suppliers to ensure that our products meet high standards of craftsmanship and environmental responsibility.
Do you offer international shipping?
Currently, we ship to a select number of countries. You can check if we deliver to your region by entering your address during the checkout process.